Returns & Refund Policy

Return policy

Returning received goods is not accepted. Our store only processes refunds and replacements for defective items.

If you are not entirely satisfied with your purchase, we are here to help. Please check the detailed information below and file a request for replacement or refund via our contact email support@trendsembroidery.com

Please be reminded that our policy lasts 20 days from the delivery date or 45 days from the order date for replacement/refund requests only. If your purchase falls out of that timeframe, unfortunately, we can’t offer you a replacement or refund.

Refund policy

Within 24 hours of order confirmation, a full refund can be issued at your request.

Cancelation after 24h hours of order confirmation will be subject to a 50% cancellation charge of the items canceled.

Please contact us via email support@trendsembroidery.com for promt support.

Refund time

All refunds will be credited to your original form of payment. Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to the following table for more details.

Credit card	Up to 10 business days
Paypal	3 to 5 business days

Note: In case the credit has not been posted to your account yet, please contact the card-issuing bank for further assistance.

SHIPPING ISSUE

If you get one of the shipping issues below, please contact us via support@trendsembroidery.com to report the issue and request a refund or a replacement.

The tracking system shows no updated progress for too long.

We will process a refund or reshipment if the tracking has not been updated for more than 10 business days (for orders within the US) and more than 30 days (for international orders).

Note: No refunds can be issued for orders delayed (either shipping cost or merchandise value) due to adverse weather conditions or any unforeseen circumstance that may affect our carriers. Thank you for understanding.

The package was delivered to the incorrect address.

If the package has arrived at a location different from the recipient’s address, we will refund or replace the item.

The package was returned to its sender though the address was valid and correct.

We will be happy to replace the order that was returned to its sender or refund your order.

The post office provided a notice that the package was lost in the mail.

We will be happy to replace the order that was lost in the mail or refund your order.

RECEIVED ITEMS

If the item(s) you received meets one of the conditions below, please contact us via support@trendsembroidery.com to report the issue and request a refund or a replacement.

* Please remember to attach an image of proof in the contact form, without the proof, we refuse to handle the case.

The item received is incorrect or defective.

For incorrect or defective items, we can either refund or replace the order.

The item received is damaged/broken

For damaged/broken items, we can either refund or replace the order.

The order arrived with one or more items missing.

If an order arrives with a missing item, we will gladly ship out the missing piece. Please note that detailed photos are required for quality control purposes.

Significantly different from the description or sample shown to you.

If your order items have quality issues (such as blurry printing, faded printing, etc.), we can either refund or replace the order.

Not what you ordered

If the item you received is totally different from what you ordered, we can either refund or replace the order.

PLEASE NOTE:

A request needs to be submitted within 20 days from the delivery date or 45 days from the order date to qualify for credit or replacement. Please contact us via support@trendsembroidery.com.

To file a claim, you need to provide all the following information (this is a must):

Email address:
Subject:
Type: Order issue
What is the issue with your order? <Choose the one that matches your specific issue>
Request action: Replace or Refund
Order number:
Attached picture/video of proof

Our support team will review the photos/videos you send of the defective item within 24-48 hours and, if your item is eligible, we will resend the product to you for no additional cost to you. In the rare case that sending a replacement product is not practical, we will reimburse you the full cost of the eligible product (including shipping costs).

We do not offer replacements or refunds for mistakes made by the customer:

Incorrect shipping addresses
Invalid address entry
Improper care, damages in use.
Incorrect selection of sizes, designs, colors, etc. So please review your order carefully before you check out to ensure your order is correct

Our company can only offer you a discount for reordering in the cases above.

The refund process may take up to 14 business days and is credited via your original form of payment.
Modifications are not allowed for replacement items.
Remember not to return the item(s) you received because we do not accept returns. Please contact us if you have an order issue before returning any products.